Reference

How We Handle Your Account Information

We collect what we need to run your account and process deposits through bKash, Nagad and Rocket. Your login details, payment history and game activity stay with us. We don't sell your data to third parties.

Account data securedPayment info encryptedNo third-party salesLive casino and slots
X Bit How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Privacy

We built account security and data handling around what Bangladesh players actually use. Your bKash and Nagad payment details are encrypted during transmission and stored separately from login credentials. We log account activity to catch duplicate registrations and unusual withdrawal patterns, but we don't track your browsing outside our platform.

Encryption Standards

Payment data sent through bKash, Nagad or Rocket is encrypted with industry-standard protocols before reaching our servers. We store your wallet transaction history in a separate database from your login password, so a breach of one doesn't compromise the other.

Cookies and Tracking

We use session cookies to keep you logged in and remember your language preference. We don't place third-party advertising trackers on our site. Analytics cookies help us see which game categories players open most, but they don't identify individual accounts.

Data Retention

Transaction records stay on file for five years to meet compliance requirements. Login credentials and session tokens are deleted within ninety days after you close your account.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or delete specific records by contacting support. We'll verify your identity using your registered mobile number before processing requests.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review what information we hold, request corrections, or delete specific records, reach us through the channels below. Support staff handle data requests during business hours. Requests submitted outside those hours get a response the next working day.

Team online

Live Chat

Open the chat icon in your account dashboard to speak with a support agent. Privacy requests are handled in real time during staffed hours. Outside those hours, leave a message and we'll follow up when the team is online.

Email Support

Send data access or deletion requests to our support email address listed in your account settings. Include your registered mobile number so we can verify your identity. We respond within two business days with next steps.

Account Settings

Log in and open account settings to update your email, change your password, or review recent login activity. You can also export a summary of your transaction history from the wallet section. Deletion requests require contacting support directly.

Common Privacy Questions

We collect your mobile number, email address and date of birth during registration. When you deposit through bKash or Nagad, we log the transaction amount and payment reference. We don't ask for your national ID or physical address unless required for withdrawal verification.

Yes. Contact support through live chat or email with your registered mobile number, and we'll send you a summary of your account details, transaction history and login activity. Requests are processed within seven business days and delivered as a downloadable file.

We don't sell or rent your data to marketing firms or data brokers. Payment processors like bKash and Nagad receive only the transaction details needed to complete your deposit. If local authorities request information under legal obligation, we comply with valid court orders.

Transaction records are kept for five years to meet regulatory requirements. Login credentials, session tokens and personal identifiers are deleted within ninety days. If you request full deletion, we remove identifying details but retain anonymised transaction logs for compliance purposes.

You can request deletion of personal identifiers, but we must keep transaction records for compliance. If you want to remove a specific deposit or game session from your history, contact support and explain your reason. We'll review and respond within two business days.

Payment information is encrypted during transmission and stored separately from your login password. We never see your bKash PIN or Nagad security code. Transaction records show only the amount, date and payment reference, not your full wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.